📦 When will I receive my order?
We’ve partnered with trusted global logistics providers to deliver high-quality products from around the world — safely and reliably.
Estimated delivery times range from 2 to 30 business days, depending on the item and supplier.
To keep things clear and transparent, your estimated delivery time is shown on each product page, and recalculated in your cart based on all the items in your order — so you always know what to expect before placing your order.
Once your package is on its way, you’ll receive a confirmation email with a tracking link (when available), so you can follow every step of the journey.
🕵️ How can I track my order?
Once your order is dispatched, you'll receive an email containing a tracking number. You can use this number to follow your package in real time.
🛍 I only received part of my order — is that normal?
Yes. To optimize delivery times, your items may be shipped separately, depending on stock levels and warehouse location.
Rest assured — the remaining items are on their way.
💳 What payment methods do you accept?
We offer secure payments via:
• Credit & debit cards (Visa, Mastercard, American Express)
• PayPal
• Apple Pay & Google Pay (device-dependent)
Split payments may also be available through PayPal, depending on your region.
🔄 Can I return a product?
We don’t currently accept returns for change of mind, but don’t worry — we’ve got you covered if there’s a real issue.
If your item arrives damaged or defective, or if you haven’t received your order within 30 business days, just reach out to us.
We’ll review your case and do our best to make things right — whether it’s a replacement, refund, or another solution.
You can find all the details in our [Return & Warranty Policy]. And if you have any questions, our support team is always happy to help.
📧 How can I contact customer service?
Our support team is available by email at:
tek4pet.contact@gmail.com
We typically respond within 2 to 5 business days.
🔒 Is my personal information secure?
Absolutely. We only collect the information required to process your order, and we protect your data in accordance with European GDPR and international privacy standards.
🌍 Do you deliver worldwide?
We currently ship only within the United States.
We're working on expanding our delivery zones — stay tuned!