Smart protection for smart living.
At Tek4Pet, we design connected products that bring comfort, freedom, and joy to your companion — and confidence to you. That’s why every eligible product over $175 automatically comes with TekCare+, our premium 1-year limited warranty program.
✅ What’s Included — Free with eligible products
TekCare+ protects your purchase from any manufacturing defect for 1 full year from the delivery date.
That means if your product shows a fault not caused by misuse, accident, or normal wear and tear, we’ll work with you to make it right.
You’re covered for:
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Motor or electronic malfunctions (not due to damage)
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Defective components (bowls, sensors, battery units, etc.)
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Connectivity failures (Wi-Fi, display, etc.)
🛠 This warranty does not cover damage caused by accidents, improper use, pet chewing, water exposure (unless explicitly waterproof), or unauthorized modifications.
⚠️ Only products with a final purchase price of $175 or more are eligible for free TekCare+ coverage.
If the product is discounted below $175 — even if its original price exceeds that amount — the free warranty does not apply.
💡 Optional Warranty Add-On — For All Other Products
Want extra peace of mind?
You can add TekCare+ for just $20 to any product that isn’t already covered — whether it’s a $125 water fountain or a $140 interactive toy.
This add-on provides 1 full year of warranty protection starting from the delivery date.
✅ You can also use this $20 warranty as a 1-year extension for eligible products over $175 — bringing your total coverage to 2 years.
📌 Please note:
– The warranty must be purchased at the same time as the product.
– One warranty covers one product only. If you're ordering multiple items, please adjust the quantity of TekCare+ accordingly.
📦 Return & Repair Process
If something goes wrong:
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Contact our support team at tek4pet.contact@gmail.com with your order number and a brief explanation.
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We may request photos or videos to better assess the issue.
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If your product is eligible, we’ll offer a replacement or solution.
Important:
Shipping costs to return the product (if required) are not covered by Tek4Pet.
Our return address is not listed publicly to avoid potential misuse. If necessary, our team will provide return instructions during the support process.
🕊 Designed for a Worry-Free Experience
TekCare+ exists to give you peace of mind while reflecting our commitment to premium quality and transparency.
We want your experience with Tek4Pet to be simple, reassuring, and built on trust.